Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.
Interviews, trains, and retrains Beverage staff and evaluates their performance during specific intervals. Handles the administration of all beverage facilities. Completes payroll for the beverage employees, maintains data and handles payroll forecasting. Ensures the enforcement of Bally's Atlantic City policy. Maintains all records, reports and critiques concerning beverage services. Takes disciplinary and corrective action on Cocktail Servers when necessary. Meets with the staff on a weekly basis to reiterate policy and evaluate operations. Works with upper management to maximize guest satisfaction and service.
High School diploma or G.E.D. certificate preferred but not required. Knowledge of all beverage service policies and procedures. Good communication skills and the ability to direct and manage people.
Associated topics: assistant general manager, assistant restaurant manager, backend, day shift manager, deli manager, frontend, gerente de cocina, operations manager, restaurant manager, restaurant operations
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.