Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.
Reports on an as needed basis. Completes all established set-up duties on time. Obtains the food when prepared, delivers to respective guest, and then moves on to service another table. Returns to each assigned table periodically to ascertain whether additional items are desired. May occasionally take beverage order from guest. Observes and fulfills sidework preparatory duties. Maintains excellent grooming and personal conduct according to Bally's Atlantic City specifications.
Open. Ability to carry and balance service tray on shoulder. Must have legible handwriting. Prior experience as a server or busperson preferred.